FREQUENTLY ASKED QUESTIONS (FAQ)

NEED ANY HELP? WELCOME TO OUR FAQ SECTION

You’ll find answers to a range of common questions below.

If you can’t find what you’re looking for please don’t hesitate to contact us – we’re here to help!

Day Tours FAQ

Newcastle Tour Company: Newcastle tour

On private tours, every tour is run exclusively for you, your friends or family. No other guests/strangers will be included on your individual tour. You will only be accompanied by your guide and/or driver.

On public tours (regular departure tours) you will be accompanied by a small group of fellow guests whom you will be able to mingle with and meet. The maximum number of guests on our tours is between 8 and 20 guests dependent on tour.

Generally, you can add as many people as you like to your tour, however, some tours will have restrictions. For example, for safety reasons, we only allow a restrictive number of guests on walking or cycling tours.

If you find that some tours are not bookable for the group size you require, simply reach out to us and we will likely be able to help.

Sure! We love solo travelers! Be aware though that most costs are per tour, not per person.

All day tours include the services of an expert, engaging tour guide. Tours that cover longer distances will include transportation (this can be private vehicles or public transport). Some tours will include food & entrance fees. You can find out all inclusions on each tour page before you book.

This depends on the group size – we generally use Mercedes E-Class saloons or similar and for larger groups we use Mercedes V-Class, Ford Tourneo Custom or similar. Sometimes we may also use a 16-seat vehicle. On our eco tours we use public transport exclusively.

Very Easy: Paths with an even surface.

Easy: Similar to “Very Easy” but can involve more walking in general during the tour.

Moderate: Paths less well-surfaced and uneven in places. Other activities may be involved (e.g. easy cycling).

Challenging: Some open walking, scrambling over rocks and hands-and-feet work, particularly if wet. Longer distances covered. Cycling off-road.

Our public tours depart from a easy central location such as Newcastle Central Station or Grey’s Monument.

Our private tours offer more options with bespoke pick-up locations such as your hotel or cruise terminal.

Speak to us before you arrive and we can usually accommodate easily & happily.

We are never far away from restrooms & we can usually accommodate you with an easy solution. Everywhere we stop for a longer period of time will have WC provided.

If you’ve had a great experience and you feel your driver/guide deserves a gratuity it will be accepted with thanks.

Never forget that you are in Britain – we have 4 seasons in one day sometimes… Generally though, we recommend you bring suitable clothing for changing weather and footwear (flat shoes that are comfortable to walk/cycle in) for your tour. Bring layers…

We can provide our tours for you in several languages – let us know at booking and we should be able to accommodate you in the following: English, German, Dutch, French & Italian.

For many of our  tours we provide a flexible cancellation policy in that you can cancel or reschedule up to 24h before departure of your tour. Take a look at our full Booking Terms & Conditions for all tour cancellation policies.

The short answer is, yes.

However, please speak with us prior booking to ensure we can make all the necessary arrangements for you.

We can arrange accessible vehicles for you and we can alter most walking tours to suit wheelchair users or guests with limited mobility. 

Multi-Day Tours FAQ

Newcaslte Tour Company Multi Day Trips & FAQ

We only offer small group tours with a maximum of 18 travellers. Most trips will have less guests.

All our tours run at a maximum capacity of 18 guests unless you book a private tour where you can choose your own group size for your family / friends and request larger or smaller group numbers.

There is limited luggage space on the vehicles so please restrict luggage to one/two smaller bags per person. Most hotels and guesthouses will happily store luggage for you should you be on a longer trip. Speak to us and we will be able to help.

All multi-day tours include the services of an expert & engaging tour guide and/or driver.

Tours will include transportation (this can be private vehicles or public transport).

All tours include accommodation on a bed & breakfast basis – some tours will include evening meals.

You can find out all inclusions on each tour page before you book.

This depends on the group size – we generally use Mercedes E-Class saloons or similar and for larger groups we use Mercedes V-Class, Ford Tourneo Custom or similar. Sometimes we may also use a 16-seat vehicle. On our eco tours we use public transport exclusively.

We will try our very best to accommodate all dietary requirements. Please let us know prior or at the time of booking of any food requirements or allergies and we’ll pass the information onto our suppliers.

Very Easy: Paths with an even surface.

Easy: Similar to “Very Easy” but can involve more walking in general during the tour.

Moderate: Paths less well-surfaced and uneven in places. Other activities may be involved (e.g. easy cycling).

Challenging: Some open walking, scrambling over rocks and hands-and-feet work, particularly if wet. Longer distances covered. Cycling off-road.

Our multi-day trips depart from central locations in Newcastle upon Tyne or from the pre-night hotel booked for your specific trip.

Yes, it is a condition of travel with us that you have adequate personal travel insurance protection.

Travel insurance, dependent on provider and policy, will usually provide cover for unexpected occurrences such as flight delay, loss of luggage or personal items, any required medical treatment during travel and if you are forced to cancel prior to travel for any variety of reasons.

We cannot give advice on travel visas or requirements for entry to the United Kingdom. Please check with your local British Embassy or check online with the UK Border Agency at the following link:

http://www.ukba.homeoffice.gov.uk/visas-immigration/do-you-need-a-visa/

Please note that we cannot assist with the application of visas or offer advice on the requirements of any documents needed for travel to the UK.

In 2016, the UK decided to leave the European Union – this came into effect in January 2020 with a transition period of no change up until at 31 December 2020.

From October 2021, visitors to the United Kingdom must be in possession of a valid passport (ID cards are not acceptable for European travellers from this point onwards).

You will need to ensure that you have a valid passport and any necessary paperwork/visa etc. to allow entry into the UK.

Speak to us about any concerns you may have.

We always have the latest information to hand & will try to assist.

We must stress, however, we are unable to assist with any Visa applications or similar.

Further changes are due in 2024 / 2025.

The safety & health of our guests are of paramount importance to us.

Our partners (hotels, transport companies, tourist guides) all play a vital role in keeping you safe.

It is our duty to be pro-active in any such measures, hence any required health protocols will be implemented to ensure all guests experience the very best we have to offer in a safe and healthy way.

As always, our focus is on quality and enriched travel experiences provided in an authentic and sustainable way.

For more information on any COVID-19 protocols, please take a look at our health protocols.

Our partner for all multi-day tours is our sister company Northern Secrets Ltd who operate our tours. Newcastle Tour Company (Experience North Ltd) only acts as a facilitating agent for multi-day tours.

All multi-day tours found on this website fall under the booking terms & conditions of Northern Secrets Ltd.

If you have any specific questions, please speak to us or Northern Secrets Ltd direct and we will be happy to help and/or forward you our terms in pdf format.

Browse our tours and create your perfect experience in North East England – discover Newcastle, Durham, Northumberland and more…

KEEP IN TOUCH

Sign up to our occasional newsletter & company updates for special offers, destination news and insights into why we do what we do!