FREQUENTLY ASKED QUESTIONS (FAQ)

We only offer small group tours with a maximum of 18 travellers. 

All our tours run at a maximum capacity of 18 guests unless you book a private tour where you can request larger group numbers.

There is limited luggage space on the vehicles so please restrict luggage to one/two smaller bags per person. Most hotels and guesthouses will happily store luggage for you should you be on a longer trip. Speak to us and we will be able to help.

All multi-day tours include the services of an expert & engaging tour guide and/or driver. Tours will include transportation (this can be private vehicles or public transport). All tours include accommodation on a bed & breakfast basis – some tours will include evening meals. You can find out all inclusions on each tour page before you book.

This depends on the group size – we generally use Mercedes E-Class saloons or similar and for larger groups we use Mercedes V-Class, Ford Tourneo Custom or similar. Sometimes we may also use a 16-seat vehicle. On our eco tours we use public transport exclusively.

We will try our very best to accommodate all dietary requirements. Please let us know at the time of booking of any food requirements or allergies and we’ll pass the information onto our suppliers.

Very Easy: Paths with an even surface.

Easy: Similar to “Very Easy” but can involve more walking in general during the tour.

Moderate: Paths less well-surfaced and uneven in places. Other activities may be involved (e.g. easy cycling).

Challenging: Some open walking, scrambling over rocks and hands-and-feet work, particularly if wet. Longer distances covered. Cycling off-road.

Many tours depart from a easy central location such as Newcastle central Station but, often, we offer bespoke pick-up locations such as your hotel or cruise terminal. Speak to us before you arrive and we can usually accommodate easily & happily.

Yes, it is a condition of travel with us that you have adequate travel insurance protection. Travel insurance, dependent on provider and policy, will usually provide cover for unexpected occurrences such as flight delay, loss of luggage or personal items, any required medical treatment during travel and if you are forced to cancel prior to travel for any variety of reasons.

People travelling from the USA, Canada, Australia and from within the EU do not usually require travel visas, you will just be asked to complete a landing card during your flight to Britain. In any case, however, please check with your local British Embassy or check online with the UK Border Agency at the following link:

http://www.ukba.homeoffice.gov.uk/visas-immigration/do-you-need-a-visa/

Please note that we cannot assist with the application of visas or offer advice on the requirements of any documents needed for travel to the UK.

In 2016, the UK decided to leave the European Union – this came into effect in January 2020 with a transition period of no change up until at 31 December 2020. From October 2021, visitors to the United Kingdom must be in possession of a valid passport (ID cards are not acceptable for European travellers from this point onwards). You will need to ensure that you have a valid passport and any necessary paperwork/visa etc. to allow entry into the UK.  Speak to us about any concerns you may have. We always have the latest information to hand & will try to assist. We must stress, however, we are unable to assist with any Visa applications or similar.

The safety & health of our guests are of paramount importance to us. Our partners (hotels, transport companies, tourist guides) all play a vital role in keeping you safe. It is our duty to be pro-active in any such measures, hence there will be new health protocols implemented for us & our suppliers to ensure all guests experience the very best we have to offer in a safe and healthy way.

As before, our focus is on quality and enriched experiences for you in an authentic and sustainable way. This position is strengthened by the outbreak in 2020 and, moving forward, plays an even stronger role in all tours we create for our customers.

We are constantly updating our protocols following the pandemic in 2020. For more information, please take a look at our health protocols.

Our partners for all multi-day tours is our sister company Northern Secrets Ltd. All multi-day tours found on this website fall under the booking terms & conditions of Northern Secrets Ltd. If you have any specific questions, please speak to us or Northern Secrets Ltd direct and we will be happy to help and/or forward you our terms in pdf format. If you can’t find all the answers in our FAQ you can always contact us anytime.