COVID-19
RESPONSE

KEEPING YOU SAFE & HEALTHY

We are open and look forward to welcoming you back!

That said, the pandemic is not over and, at Newcastle Tour Company, the safety & health of our guests & team members are always of paramount importance to us.

We have gone through a rigorous health & safety scheme to ensure your safety during our tours.

We continue to work with customers on tours & trips that work for their individual needs, preferences, and risk factors, and we also continue to stay up-to-date on public health guidelines, destination restrictions, and travel recommendations.

If need be, we will update our operations accordingly..

As before, our focus is on quality and enriched experiences for you in an authentic and sustainable way.

In recognition of our continued efforts, The World Travel & Tourism Council, Visit England & Visit Britain have awarded us with the Safe Travels and Good To Go accreditations, the industry standards to reassure you, our valued guests.

Covid-19 & General Virus Spreading Prevention

This document has been compiled by Experience North Ltd (parent company to Newcastle Tour Company / Liverpool Tour Company) as a working document and transparent reference point for our customers, staff, directors, suppliers & authorities to disclose and demonstrate awareness, procedure, principles and action.

Experience North Ltd recognises their responsibility to ensure that staff & suppliers (as well as guests) comply with health & safety legislation and maximise the safety of our clients & staff in relation to Covid-19.

In brief, we are making sure that all vehicles are cleaned to the highest standards, that all staff are trained (and re-trained when emerging or evolving information determines) and are provided with the right knowledge and equipment to carry out their duties effectively. Our new protocols to keep you healthy during our tours include (full details available below):

flexible booking options
self-check checklist before you travel
full sanitation/cleaning of all our vehicles used
social distancing rules & guidelines for walking tours
Visor equipment for our guides (to keep you safe but also be able to see the smiles on our guides’ faces)
complete staff & guide training to implement new protocols

The result is a sanitised attraction but certainly not a sanitised experience! You are here to enjoy our fabulous regions, discover new places & experience an authentic destination. We believe that our new introductions to hygiene/cleaning will allow you to enjoy your visit to the max.

We feel it vitally important to have a strict cleaning protocol in place and that this is transparent. You can view & read our detailed plans in full (this will open in a new window within Experience North Ltd website).